Shipping
Shipping Policy
Thank you for choosing Velora. Below, you will find all the details regarding our shipping policies to ensure a seamless delivery experience.
Free Shipping
We are pleased to offer free shipping on all orders within the United States.
Processing Time
All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification once your order has shipped.
Estimated Shipping Times
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United States: Orders typically arrive within 5-10 business days after shipment.
International Shipping
We currently offer international shipping to select countries. Shipping times for orders outside the United States may vary depending on the destination country and customs clearance procedures. Please allow extra time for delivery.
Order Tracking
Once your order has been shipped, you will receive an email with a tracking number to monitor your shipment's progress.
Customs, Duties, and Taxes
For international orders, please note that additional customs and import taxes may apply. These charges are the responsibility of the customer and vary by country. Velora is not responsible for delays caused by customs.
Shipping Restrictions
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We do not ship to P.O. Boxes or APO/FPO addresses.
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Certain products may have shipping restrictions due to regulations or logistical constraints. Any restrictions will be clearly noted on the product page.
Lost or Damaged Shipments
If your order arrives damaged or is lost during transit, please contact us immediately at veloraclub@gmail.com. We will work with you to resolve the issue promptly.
Contact Us
For any questions or concerns regarding your shipment, feel free to contact our customer service team at veloraclub@gmail.com.
We appreciate your business and are committed to delivering your products safely and efficiently. Thank you for choosing Velora!